HANDMADE NATURALS TERMS & CONDITIONS
BY ORDERING PRODUCTS FROM OUR WEBSITE, YOU CONFIRM THAT
YOU ACCEPT OUR TERMS & CONDITIONS!
GENERAL
We' or 'Us' means Handmade Naturals.
PRICES
All our prices are shown in Pound Sterling and exclude postage
& packaging fees. The cost of our ingredients & packaging
materials vary and we therefore reserve the right to change
our product prices without prior notice. This does not apply
to orders already placed & paid in full.
CONDITIONS OF SALE
All orders will be processed & despatched opon receipt
of payment.
PRODUCT DESCRIPTION
Whilst every effort is made to accurately describe our products,
there may be slight variation in product colour, packaging
design or specification. We endeavour to make sure pricing
is correct at time of publishing, but reserve the right to
change prices due to error or supplier changes.
PAYMENT
We accept payments by credit or debit cards via Nochex
and PayPal. All card payments are made securely through the
payment processing company's website. Payment can also be
made by cheque or via a bank transfer. Please
proceed through to checkout with your order as usual and when
prompted, select MAIL ORDER as your payment method. You will
be shown an invoice for your products, which contains full
instructions regarding payment. Please note that payment
for your order is due within 2 weeks from placing your
order. Orders will be automatically cancelled after 2 weeks,
if no payment has been received.
POSTAGE & PACKING
Postage will be charged as stated on the website, unless
otherwise arranged with the customer. We reserve the right
to change & amend our postage prices. For details of current
postage rates, please refer to our shipping
page.
DESPATCH & DELIVERY TIMES
Handmade Naturals' products are very often made to order (they
are fresh and handmade after all!). Please allow up to
5 working days for your order to be processed & despatched.
If you have ordered products, which are in stock or already
made, your order will be processed & despatched within
2 working days.
Orders placed over the weekend will be processed on Monday
or if you happen to order over a bank holiday, your order
will be processed on the first working day, usually a Tuesday.
As soon as your order has been despatched, you will receive
an email to let you know. We send our packets with Royal Mail
and in most cases they arrive within 1-2 working days. Proof
of postage is always obtained. We accept no resposibility
for loss resulting from delivery delays.
Although we try to provide excellent service & products,
please do appreciate Rossi is a mum, too, and her children
need her, so sometimes there will be a delay in order processing
& despatch due to sickness or holiday absence.
HEALTH & SAFETY
We do not accept responsibilty for the misuse of our products.
It is the responsibility of the customer to use the products
with discretion and check with a professional if in doubt.
DISCLAIMER
All data, facts & references on our website are provided
for information purposes only and are not intended to diagnose,
prescribe or replace the advice of professionals. By purchasing
our products you accept responsibility to check with a professional
before using any products that may interfere with drugs or
medical conditions. We recommend the purchase of tester
pots where applicable and performing a patch test on your
skin. If no reaction occurs and you like the product, you
can continue using it. Handmade Naturals.co.uk accepts no
responsibility for incorrect use of information or products.
All representations relating to purpose of use are excluded
to the full extent permitted by law and we accept no liability.
RETURNS, DAMAGED GOODS & CANCELLATIONS
RETURNS - If you are not satisfied and wish to return a
product, you must notify us within 7 days of receiving your
order. We will refund only UNUSED products, returned
to us in re-saleable condition, within 28 days. Due to hygene
reasons, we are unable to refund products which have been
opened & used.
DAMAGES & MISTAKES - We must be notified of incorrect,
missing or damaged products within 3 days of receipt. We accept
no responsibility for goods damaged in transit, though it
is at our discretion that we may send you a replacement. All
orders are checked carefully before despatch & products
included are marked off on a couple of print outs to minimise
the chance of a product missing from your parcel. Please check
your order carefully before ringing to advise of a missing
product.
CANCELLATIONS - You may cancel your order for free at any
time before despatch. Cancellations after your order has been
despatched must be done within 7 days from receipt. As soon
as we have received your order in saleable condition, we will
refund the cost of the products.
REFUND EXCLUSIONS - Unfortunately we are unable to refund
the postage fees charged as part of your order. All return
costs will be the customers responsibility, unless you
are returning a faulty product.
SUITABILITY OF PURPOSE
We do not accept responsibility for misuse of our products.
It is the responsibility of the customer to use the products
with discretion. We do not accept responsibility for damage
or defect of goods arising from incorrect storage or use by
the customer. We accept no liability for loss or consequential
damage arising from the goods supplied.
PRODUCT STORAGE
All products are checked carefully before dispatch to the
customer. We cannot be held responsible for deterioration
of the products due to the customer's incorrect storage conditions
ie, exposure to direct sunlight, frost, humidity or heat etc.
The customer should ensure that the products are kept in cool
and dry conditions (bathroom windowsills are often exposed
to direct sunlight and so are the creams or products displayed
on them), and a clean spatula is used to remove products from
the jar (instead of fingers) to minimise the risk of deterioration
in the product resulting from external contamination. All
liquid products, such as shampoos and shower gels, should
be shaken well before use to emulsify the ingredients. Should
some oil separation occur in your creams and lotions, please
stir the product with a clean spoon or a suitable utensil
until the oil has blended into the cream. Oil separation does
not affect the qualities of your cream.
SHELF LIFE
Our products are not preserved with chemicals substances
such as parabens or phenoxyethanol. Instead we use pure
vitamin E & essential oils in the creams, and vitamin
E, apple cider vinegar & grapefruit seed extract in the
shower gels & shampoos. All our products have a shelf
life of a minimum of 6 months unopened, and 2-3 months from
opening. Most products will be usable for longer, however
their quality may detiriorate. To avoid disappointment, please
start using your products as soon as possible after purchase
and keep them away from sun or heat. Please avoid stocking
up - just like with fresh food, you are best buying only what
you are likely to use within a few months.
PRIVACY
The privacy and security of your personal information is
our priority. Handmade Naturals is committed to protecting
your privacy and will never disclose your personal details
to anybody. Wei use the information you provide to complete
orders, keep you informed of the progress of your order &
to send you further information. If you register your e-mail
with us for our newsletter or for new product updates, your
e-mail address will never be passed on to third parties.
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