HANDMADE NATURALS TERMS & CONDITIONS

BY ORDERING PRODUCTS FROM OUR WEBSITE, YOU CONFIRM THAT YOU ACCEPT OUR TERMS & CONDITIONS!

GENERAL

We' or 'Us' means Handmade Naturals.

PRICES

All our prices are shown in Pound Sterling and exclude postage & packaging fees. The cost of our ingredients & packaging materials vary and we therefore reserve the right to change our product prices without prior notice. This does not apply to orders already placed & paid in full.

CONDITIONS OF SALE

All orders will be processed & despatched opon receipt of payment.

PRODUCT DESCRIPTION

Whilst every effort is made to accurately describe our products, there may be slight variation in product colour, packaging design or specification. We endeavour to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes.

PAYMENT

We accept payments by credit or debit cards via Nochex and PayPal. All card payments are made securely through the payment processing company's website. Payment can also be made by cheque or via a bank transfer. Please proceed through to checkout with your order as usual and when prompted, select MAIL ORDER as your payment method. You will be shown an invoice for your products, which contains full instructions regarding payment. Please note that payment for your order is due within 2 weeks from placing your order. Orders will be automatically cancelled after 2 weeks, if no payment has been received.

POSTAGE & PACKING

Postage will be charged as stated on the website, unless otherwise arranged with the customer. We reserve the right to change & amend our postage prices. For details of current postage rates, please refer to our shipping page.

DESPATCH & DELIVERY TIMES

Handmade Naturals' products are very often made to order (they are fresh and handmade after all!). Please allow up to 5 working days for your order to be processed & despatched.
If you have ordered products, which are in stock or already made, your order will be processed & despatched within 2 working days.
Orders placed over the weekend will be processed on Monday or if you happen to order over a bank holiday, your order will be processed on the first working day, usually a Tuesday.
As soon as your order has been despatched, you will receive an email to let you know. We send our packets with Royal Mail and in most cases they arrive within 1-2 working days. Proof of postage is always obtained. We accept no resposibility for loss resulting from delivery delays.

Although we try to provide excellent service & products, please do appreciate Rossi is a mum, too, and her children need her, so sometimes there will be a delay in order processing & despatch due to sickness or holiday absence.

HEALTH & SAFETY

We do not accept responsibilty for the misuse of our products. It is the responsibility of the customer to use the products with discretion and check with a professional if in doubt.

DISCLAIMER

All data, facts & references on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals. By purchasing our products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions. We recommend the purchase of tester pots where applicable and performing a patch test on your skin. If no reaction occurs and you like the product, you can continue using it. Handmade Naturals.co.uk accepts no responsibility for incorrect use of information or products. All representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability.

RETURNS, DAMAGED GOODS & CANCELLATIONS

RETURNS - If you are not satisfied and wish to return a product, you must notify us within 7 days of receiving your order. We will refund only UNUSED products, returned to us in re-saleable condition, within 28 days. Due to hygene reasons, we are unable to refund products which have been opened & used.

DAMAGES & MISTAKES - We must be notified of incorrect, missing or damaged products within 3 days of receipt. We accept no responsibility for goods damaged in transit, though it is at our discretion that we may send you a replacement. All orders are checked carefully before despatch & products included are marked off on a couple of print outs to minimise the chance of a product missing from your parcel. Please check your order carefully before ringing to advise of a missing product.

CANCELLATIONS - You may cancel your order for free at any time before despatch. Cancellations after your order has been despatched must be done within 7 days from receipt. As soon as we have received your order in saleable condition, we will refund the cost of the products.

REFUND EXCLUSIONS - Unfortunately we are unable to refund the postage fees charged as part of your order. All return costs will be the customer’s responsibility, unless you are returning a faulty product.

SUITABILITY OF PURPOSE

We do not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied.

PRODUCT STORAGE

All products are checked carefully before dispatch to the customer. We cannot be held responsible for deterioration of the products due to the customer's incorrect storage conditions ie, exposure to direct sunlight, frost, humidity or heat etc. The customer should ensure that the products are kept in cool and dry conditions (bathroom windowsills are often exposed to direct sunlight and so are the creams or products displayed on them), and a clean spatula is used to remove products from the jar (instead of fingers) to minimise the risk of deterioration in the product resulting from external contamination. All liquid products, such as shampoos and shower gels, should be shaken well before use to emulsify the ingredients. Should some oil separation occur in your creams and lotions, please stir the product with a clean spoon or a suitable utensil until the oil has blended into the cream. Oil separation does not affect the qualities of your cream.

SHELF LIFE

Our products are not preserved with chemicals substances such as parabens or phenoxyethanol. Instead we use pure vitamin E & essential oils in the creams, and vitamin E, apple cider vinegar & grapefruit seed extract in the shower gels & shampoos. All our products have a shelf life of a minimum of 6 months unopened, and 2-3 months from opening. Most products will be usable for longer, however their quality may detiriorate. To avoid disappointment, please start using your products as soon as possible after purchase and keep them away from sun or heat. Please avoid stocking up - just like with fresh food, you are best buying only what you are likely to use within a few months.

PRIVACY

The privacy and security of your personal information is our priority. Handmade Naturals is committed to protecting your privacy and will never disclose your personal details to anybody. Wei use the information you provide to complete orders, keep you informed of the progress of your order & to send you further information. If you register your e-mail with us for our newsletter or for new product updates, your e-mail address will never be passed on to third parties.