HANDMADE NATURALS' SHIPPING & DELIVERY TERMS
Product prices quoted on our website do not include Postage & Packing fees. As much as we would like to be able to offer free shipping on all UK orders, we would rather keep our product prices realistic and affordable; and have a transparent fixed charge representing a small contribution towards the costs we incur to ship our customer orders. On orders over £40.00 we are pleased to be able to offer free shipping (please see below for details)
POSTAGE & PACKING FEES
WITHIN THE UK
🍃 Our Standard UK P&P fee is £3.25 flat rate per order. Smaller orders are sent by Royal Mail Second Class service. Larger orders weighing over 2 kg are sent via our courier, Parcelforce. Standard delivery normally takes approximately 3-5 working days from dispatch. All orders sent with our courier require a signature on delivery, so please make sure there is someone available at the delivery address to accept & sign for your packet. Please read the section regarding Undelivered Packages on our Terms & Conditions page before confirming your order.
Most orders are delivered promptly, although depending on Royal Mail's delivery service and route delivery of smaller packets can sometimes take a little longer. If you have not received your products after 5 working days, please check with your neighbours (in case they've accepted the packet on your behalf) or the local Post or Royal Mail Sorting Office, even if no 'we tried to deliver while you were out' card has been left by the postman. If you have not received your parcel after 15 working days, please do get in touch.
🍃 For those of you in a hurry, there is an optional EXPRESS DELIVERY at £6.95 per order. Your order will be processed as quickly as possible (depending on the day and time of day your order is received) and dispatched by Parcelforce, using EXPRESS 24 service (for delivery on the next working day). Orders received for dispatch on Friday will be delivered on Monday (not Saturday) as the 'next working day'. Same day order dispatch is available providing your order is received by 10 am and is subject to stock availability.
Please note that express delivery requires a signature. Please also read the section regarding Undelivered Packages on our Terms & Conditions page before confirming your order.
🍃 CREAM TESTERS/TRAVEL SIZE products are sent FREE* of charge to UK mainland addresses, unless other products are ordered (*minimum order of 2 applies). Testers are sent by Second Class post and delivery takes approximately 3-5 working days.
🍃 UK ORDERS OVER £40 qualify for FREE STANDARD DELIVERY which takes up to 5 working days from despatch. If you need your items in a hurry, you can chose EXPRESS DELIVERY for £6.95 at the checkout. Your order will be delivered by Parcelforce within 24 hours from despatch (excludes weekends).
OUTSIDE THE UK
🍃 IF YOU LIVE IN EUROPE (excluding Russia)
European orders are sent by Standard AirMail or Parcelforce depending on the weight. On average, EU-deliveries take approximately 5 working days from despatch. However, delivery times are not guaranteed and occasionally it may take 10-15 working days for your products to reach you, especially during busy periods like Easter or Christmas. Our Postage & Packing fees are based on order value and these will be automatically worked out for you at the checkout based on your delivery country.
|Order value||Postage & Packing|
|up to £15||£ 6.50|
|£15 - £35||£ 12.50|
|£35 - £75||£ 18.50|
|Over £75||£ 25.00|
🍃 IF YOU LIVE OUTSIDE EUROPE
( RUSSIA, AMERICA, FAR EAST, AUSTRALIA, NEW ZEALAND)
International orders are sent by Standard AirMail, larger orders will be dispatched via a courier. On average International deliveries take approximately 5-10 working days from despatch. However, delivery times are not guaranteed and occasionally it may take longer than 10 working days for your packet to reach you, especially during busy periods. Shippments to Non-EU countries, especially larger orders, may incurr import duties payable on receipt of the goods to your local Customs Authority. You will be liable for these duties.
Our Postage & Packing fees are based on order value and these will be automatically worked out for you at the checkout based on your delivery country.
However, it is very difficult to give a standard postage policy which covers all sizes of order for every possible destination in the world and also keep our standard charges to the minimum. Therefore if any order weighs more than 2kg we reserve the right to re-quote for the postage and complete your order after we have your approval and have received any additional payment required, or alternatively, we will cancel your order and refund any money paid.
|Order value||Postage & Packing|
|up to £15||£ 9.50|
|£15 - £35||£16.50|
|£35 - £75||£25.00|
Please note, we reserve the right to change our postage fees without prior notice.